Program Equipment Requirements

Set up your Home Office the Right Way

Since you will be working from home, your workstation must conform to the technical equipment and software necessary to accomplish specified tasks.

Windows PC Requirements

A desktop/tower computer with a separate monitor is recommended. (Laptops are okay to use but you may want a second monitor).

Dual boot machines (other than a Mac), Netbooks, and Tablets are prohibited from use.

Windows 7 and 10 are accepted by most clients (*Windows 8/8.1 only supported by some clients)

At least 4GB of RAM.

At least Dual-core 2.8 GHz or Intel I class or AMD Phenom X2 class or better. (Verify that your computer is dual core. some clients require higher so please make sure to utilize the qualification checklists)

Atom, Celeron, Pentium and Opteron processors are not permitted

20 GB or more of available hard drive space 60 GB or more of total hard drive space required.

Minimum 10 Mbps download / Minimum 3 Mbps upload speed. Test your www.speedtest.net.

Maximum Latency Threshold of 120 milliseconds (ms)

Monitor resolution of at least 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).

Dual monitors may be required for some client programs

You must have a fully wired mouse and keyboard.

All-in-one computers are not allowed by any client. Netbooks and Tablets are prohibited from use. (Laptops are OK)

*** Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements before enrolling.

Mac Requirements

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows MUST be installed. (You can install Bootcamp here: https://support.apple.com/en-us/HT201468). Bootcamp must be installed before running in client technical checks in order to pass.

Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

Intel Core i5 2.7 GHz processor or better

20 GB or more of available space, 60 GB or more of total space

4 GB of RAM or better

MAC OS X 10.10 Yosemite or higher

Minimum 10 Mbps download / Minimum 3 Mbps upload speed

Maximum Latency Threshold 120 milliseconds (ms)

Hard-wired connection (no wireless).

Monitor Recommendations – 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)

Dual monitors may be required for some client programs

*** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at the time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.

Workstation requirements

Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 (Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement and checklist for details)

Mozilla Firefox or Chrome for Windows

Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any clients system at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)

USB headset with microphone (needed for certification)

Hardwired telephone and headset (needed for servicing)

POTS (Plain Old Telephone Service). The service should be connected directly from the wall to your telephone, NO voicemail, fax, or other features on the line (some clients require long distance).

Digital service is allowed for most clients. The telephone line should not connect with the computer. It can run thru your modem (must have a filter) but not into the computer. (Softphones and cell phones are not permitted)

Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

USB connected modems are not supported.

Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. (NO WIFI)

Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 (Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible or is determined to cause incompatibilities with client required servicing software.)

***You are responsible for maintaining the security and reliability your equipment. The following items are prohibited and, upon detection, may subject your company to the suspension or termination:

Unlicensed or pirated software

Malware infected software

VMWare, Parallels, etc. (Dual Boot is prohibited unless using a Mac)

TOR or other privacy software